Please read our Policies below.  Simply click on any of the questions to view the answer. If you cannot find an answer to your question below, please view our FAQ Page, or send us a message through our Contact Page.  Happy Creating!

Payment

What forms of payment do you accept?
We accept credit cards including Visa, MasterCard, Discover, American Express, JCB, and Diners Club, as well as PayPal. All prices are listed in US dollars since we are based in the US.
Is my payment information secure?
As an online company, Sallie Tomato is committed to protecting our customers’ privacy.  Your personal and credit card information is fully secure by our SiteLock Website Security and Simplify WooCommerce Payment Platform by MasterCard.  For your protection, we do not allow unsecured transactions.

Shipping

Which countries do you ship to?

We currently ship to all countries!

What shipping methods do you offer?

Currently we ship via USPS.

How much is shipping?

Shipping is free on all domestic orders over $100!  This free shipping offer is currently available for the United States only.  The discount will be automatically added to your cart upon checkout.  We also offer a flat rate shipping options for the United States, Canada, and Germany every day.  I'm currently looking into discount shipping methods for international shipping.  Please contact me if you have any concerns, or would like to place an order.

How quickly will my order ship?

Orders ship within 3 business days of receiving payment.  Standard delivery is 2-5 days.  Priority is 1-3 days.

Where's my order?

I will send you a confirmation email that your order has been shipped and provide you with a tracking number. Items are dispatched from Wisconsin and will arrive in 5-8 days, unless item is back ordered.

What if the item I want is on back order?

If the product is unavailable, a message will show that the item is on back order. If you purchase an item that is on back order, please allow up to an additional three weeks delivery time. Please Note: Due to occasional special circumstances, some products with limited inventory may not be available at the time of your order because we have oversold the item. We regret this situation, but we will promptly return the amount paid, plus any taxes and shipping, for the item(s) sold.

Returns Policy

Can I return my PDF pattern for any reason?
All PDF patterns and digital downloads are non-refundable. Due to the nature of digital goods, we cannot offer refunds or exchanges on PDF patterns. Please make sure you have selected the right format when completing the checkout process.
Can I return or exchange paper patterns and supplies?

If for any reason you are not satisfied with our products, please contact me within 5 days of delivery.  Item(s) must be shipped back to me within 7 days of receipt for an exchange or a full refund, less delivery charge.  Qualifying refunds will be given within 14 days after item is returned to us.  If the item is not returned in its original condition, the buyer is responsible for any loss in value.  Buyer is responsible for return shipping costs.  As stated above, all PDF patterns and digital downloads cannot be refunded or exchanged. Please understand that we are a small business.  Please double check measurements and product descriptions before purchasing.  Don't hesitate to ask questions about my patterns and supplies before purchasing as well.

Copyright

Please respect trademark and copyright.
All website materials, including, without limitation, logo, design, text, graphics, PDF downloads, printed patterns, and other files, are copyrights of Sallie Tomato.  You may electronically print to hard copy portions of this website for the sole purpose of using material for informational and non-commercial, personal use only.  Reproduction for purposes other than personal use such as modification, distribution, and republication without written permission from Sallie Tomato is strictly prohibited. You are welcome to make soft goods to sell from my patterns to sell at craft fairs, an online store, etc. unless stated otherwise on the pattern.

Privacy

Is my checkout information safe?
Sallie Tomato will never share, rent or sell any of your personal information. All of the information you provide during checkout and on your account is private.  Your information will never be used for any purpose other than contacting you about your order and shipping.