Please read our Policies below.  Simply click on any of the questions to view the answer. If you cannot find an answer to your question below, please view our FAQ Page, or send us a message through our Contact Page.  Happy Creating!

Payment

What forms of payment do you accept?
We accept credit cards including Visa, MasterCard, Discover, American Express, JCB, and Diners Club, as well as PayPal. All prices are listed in US dollars since we are based in the US.
Is my payment information secure?
As an online company, Sallie Tomato is committed to protecting our customers’ privacy.  Your personal and credit card information is fully secure by our SiteLock Website Security and Simplify WooCommerce Payment Platform by MasterCard.  For your protection, we do not allow unsecured transactions.

Shipping

Which countries do you ship to?
We currently ship to all countries!
What shipping methods do you offer?
Currently we ship via USPS and FedEx depending on the weight of the package and location it is being shipped to.
How much is shipping?
We offer calculated and flat rate shipping options for the United States, Canada, and the rest of the world every day.  That way, you don't pay a penny more than you need to!  Shipping is calculated by weight and location.  I'm currently looking into discount shipping methods for international shipping.  Please contact me if you have any concerns, or would like to place an order.
How quickly will my order ship?
Orders ship promptly within 3-5 business days of receiving payment, unless an item is on back order.  Standard delivery is 2-5 days.  Priority is 1-3 days.  Priority Express is 1-2 days.  International is 3-20 days.  Although our website may appear as if we a large company, it's only myself and my husband. Please understand that we try our best to provide great products, information, and timely service. Thank you for your continued support!
How quickly will my wholesale order ship?
Wholesale orders ship promptly within 3-5 business days of receiving payment, unless an item is on back order.  All wholesale orders will be held until the order ships complete.  The cost of shipping is rising, and I cannot ship your wholesale order in multiple shipments.  If you're in need of your items before the back order(s) arrive, I will ask you to please send payment of additional shipping cost to my PayPal account.  If you have questions, please email info@sallietomato.com or send us a message through our Contact Page!  Thank you!
Where's my order?
I will send you a confirmation email that your order has been shipped and provide you with a tracking number. Items are dispatched from Wisconsin and will arrive according to shipping method you choose, unless item is back ordered.
What if the item I want is on back order?
If the product is unavailable, a message will show that the item is on back order. If you purchase an item that is on back order, please allow up to an additional two-three weeks delivery time. Please Note: Due to occasional special circumstances, some products with limited inventory may not be available at the time of your order because we have oversold the item. We regret this situation, but we will promptly return the amount paid, plus any taxes and shipping, for the item(s) sold.

Clearance Items

Is there anything wrong with clearance items?
All clearance items have reduced prices due to overstock, minor blemishes, scratches, or design issues.  Despite this, they are in usable, working condition. There are limited quantities of clearance items.  We will not restock clearance items, so take advantage of these deals while you can!
Can I return an item I purchased on clearance?
All purchases of clearance items are final, meaning that they cannot be refunded or returned.  Thank you for your understanding!

Returns Policy

Can I return my PDF pattern for any reason?
All PDF patterns and digital downloads are non-refundable. Due to the nature of digital goods, we cannot offer refunds or exchanges on PDF patterns. Please make sure you have selected the right format when completing the checkout process.
Can I return or exchange paper patterns and supplies?

If for any reason you are not satisfied with our products, please contact me within 5 days of delivery.  Item(s) must be shipped back to me within 7 days of receipt for an exchange or a full refund, less delivery charge.  Qualifying refunds will be given within 14 days after item is returned to us.  If the item is not returned in its original condition, the buyer is responsible for any loss in value.  Buyer is responsible for return shipping costs.  As stated above, all PDF patterns and digital downloads cannot be refunded or exchanged. Please understand that we are a small business.  Please double check measurements and product descriptions before purchasing.  Don't hesitate to ask questions about my patterns and supplies before purchasing as well.

Can I return or exchange cork fabric?

If for any reason you are not satisfied with our products, please contact me within 5 days of delivery.  I accept returned cork fabric if it is a 1 yard cut or more for a full refund.  There will be a twenty-five percent (25%) restocking fee for returned cork fabric if it is less than 1 yard cut, which will be deducted from your refund amount.  This is because the material has been cut and it is difficult for me to resell. To be eligible for a return, your cork fabric must be unused and in the same condition in which it was received. Customer is responsible for all return shipping or freight charges that may apply. Item(s) must be shipped back to me within 7 days of receipt for an exchange or a refund, less delivery charge.  Qualifying refunds will be given within 14 days after item is returned to us.  If the item is not returned in its original condition, the buyer is responsible for any loss in value.  Buyer is responsible for return shipping costs.  Please understand that we are a small business.  Please double check measurements and product descriptions before purchasing.  Don't hesitate to ask questions about my cork fabric before purchasing as well.

Copyright

Please respect trademark and copyright.
All website materials, including, without limitation, logo, design, text, graphics, PDF downloads, printed patterns, and other files, are copyrights of Sallie Tomato.  You may electronically print to hard copy portions of this website for the sole purpose of using material for informational and non-commercial, personal use only.  Reproduction for purposes other than personal use such as modification, distribution, and republication without written permission from Sallie Tomato is strictly prohibited. You are welcome to make soft goods to sell from my patterns to sell at craft fairs, an online store, etc. unless stated otherwise on the pattern.

Privacy

Is my checkout information safe?
Sallie Tomato will never share, rent or sell any of your personal information. All of the information you provide during checkout and on your account is private.  Your information will never be used for any purpose other than contacting you about your order and shipping.