Unfortunately, we cannot send replacement patterns for our printed patterns. We suggest purchasing PDF sewing patterns instead, that way you can simply print a new pattern if you lose one. PDF patterns are emailed to you after we have received your payment in full. Either download and save the PDF, or save the email if needed in the future. PDF patterns are also saved in your account on our website.
After you purchase a pattern from Sallie Tomato, you may message us using our contact form (www.sallietomato.com/contact), or email us at firstname.lastname@example.org, should you need any help working through your project. Also visit our YouTube channel for detailed tutorials and full, project sew-a-long videos!
PDF patterns are downloadable as soon as you complete the checkout process. The pattern is divided into multiple files: a cover, instructions, and sometimes extra printables. The pattern is printable on Letter or A4 format paper.
All PDF patterns are non-refundable. Due to the nature of digital goods, we cannot offer refunds or exchanges on PDF patterns. Please make sure you have selected the right format when completing the checkout process.
Please do not share or distribute our PDF patterns in any manor. You are welcome to download and print as many copies you need for personal use only. Please respect our designs and copyright. If someone is interested in a personal copy of one of our PDF patterns, please direct them to our website. Thank you!
Yes, we are happy to accept wholesale orders from both bricks-and-mortar retail stores and e-commerce websites! Please visit www.sallietomato.com/wholesale to set up a wholesale account. If you have questions, please email email@example.com or send us a message through our Contact Page! Distributor pricing is available to retailers as well, if order minimums are met. Thank you for your interest!
As an online company, Sallie Tomato is committed to protecting our customers’ privacy. Your personal and credit card information is fully secure by our SiteLock Website Security and Simplify WooCommerce Payment Platform by MasterCard. For your protection, we do not allow unsecured transactions.
Shipping is free on all domestic orders over $100! This free shipping offer is currently available for the United States only. The discount will be automatically added to your cart upon checkout. We also offer a flat rate shipping options for the United States, Canada, and Germany every day. I'm currently looking into discount shipping methods for international shipping. Please contact me if you have any concerns, or would like to place an order.
I will send you a confirmation email that your order has been shipped and provide you with a tracking number. Items are dispatched from Wisconsin and will arrive in 5-8 days, unless item is back ordered.
If the product is unavailable, a message will show that the item is on back order. If you purchase an item that is on back order, please allow up to an additional three weeks delivery time. Please Note: Due to occasional special circumstances, some products with limited inventory may not be available at the time of your order because we have oversold the item. We regret this situation, but we will promptly return the amount paid, plus any taxes and shipping, for the item(s) sold.
Sallie Tomato will never share, rent or sell any of your personal information. All of the information you provide during checkout and on your account is private. Your information will never be used for any purpose other than contacting you about your order and shipping.